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Terms of Use

 
 
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Privacy Policy

 
 
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TCSP Licence No.: TC000032

Privacy Policy

About Us

This website is operated by iPro Professional Services Limited, a private limited company incorporated in Hong Kong.  We are a licensed company service provider under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance, Cap. 615 by the Companies Registry of Hong Kong (license number: TC000032).  We will use the personal information we collect from you, or that you provide to us, in accordance with this policy.

 

Our Approach

Your privacy is important to us and we commits to protect your privacy by taking reasonable precautions to protect your personal data from misuse and keeping it secure by complying with the applicable data protection laws in Hong Kong.  This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

 

When you access to and/or use of this website, make an enquiry or place an order with us, you agree and accept all the terms of this policy.

 

Collection of Personal Data

 

Personal data consists of information, whether true or not, in respect of an individual who can be identified from that information or from that information and other available information to which we have or are likely to have access. 

 

Website Visitors

This website is built and hosted on Wix.com platform and that cookies are implemented in every website built by Wix.com (“Wix sites”). Cookies are small text files that are stored on a website visitor’s browser, usually used to keep track of their movements and actions on a website.  Table below shows the cookies Wix.com implements on Wix sites:

 

Cookie Name                                                      Life Span                              Purpose

svSession                                                            Permanent                            Creates activities and BI

hs                                                                           Session                                  Security

incap_ses_${Proxy-ID}_${Site-ID}              Session                                  Security

incap_visid_${Proxy-ID}_${Site-ID}           Session                                  Security

nlbi_{ID}                                                              Persistent cookie               Security

XSRF-TOKEN                                                      Persistent cookie               Security

smSession                                                           Two weeks                           Identify logged in site members

 

When you access to this website, information about your computer including where available your Internet Protocol (IP) address, operating system, browser type, connection information, will be collected and stored through Wix.com’s data storage, databases and the general Wix.com applications.  Wix.com store your data on secure servers behind a firewall and that the information collected are reported in aggregated statistical data and does not identify any individual. 

 

Other than the cookies from Wix.com, we use Google Analytics cookies to help us understand how visitors use our website to carry out statistical analysis and market research in order to improve our website.  The cookies collect information in an anonymous form.  Examples of information collected includes the number of visitors visiting our website, where visitors have come to the website from, length of visits to the website, type of browser using by the visitors and the webpages they visit.  For more information about Google Analytics including how you can manage your settings for the cookies, please visit: http://www.google.com/analytics/learn/privacy.html.

 

If you do not want your browser to store cookies or you want to take control which cookies it stores, most modern browsers will allow you to block cookies, delete cookies and change what cookies may store in future.  Please refer to ‘Help’ function in your browser for information. 

 

Client Enquiries

 

When you contact us requesting for information via email, telephone or the contact form on this website, we keep a record of that correspondence.  In addition, as part of the process to complete that request, we collect personal information you give us such as your name, your title and the name of the company you represents, your email address and other contact information (such as your telephone number or address). 

 

Client Engagements

 

In normal circumstances, we collect personal information from you prior to the acceptance of engagement for the provision of our services.  The personal information we collect from you (and/or via a third party who has been duly authorized by you to disclose your personal data to us) for our KYC checks include but not limited to the following:-

 

  • client’s identification information (for individuals such as your name, date of birth, nationality, identity card/passport number, photograph and contact details such as address, email address and telephone number; for corporations such as your name, your title and the name of the company you represents, company/incorporation number, date and place of incorporation, details of shareholder(s) and director(s), details of beneficial owner(s) and the contact details such as address, email address, telephone number and facsimile number); and

  • client’s verification information (for individuals such as copy of identity card/passport/national driving permit and proof of address; for corporations such as copy of certificate of incorporation/business registration certificate, copy of M&A, proof of address, documents showing the directorship and the ownership and control structure of the company). 

 

When you contact us placing an order via email, telephone or the contact form on this website, we keep a record of that correspondence.  In addition, as part of the process to complete that order, we collect personal information you gave us such as your name, the name of the company you represent, contact details (such as email address, postal address, telephone number and facsimile number), financial information (such as bank account information when you settle our invoices) and other data and information provided to us in relation to our services. 


Use of Personal Data

 

The personal data will be collected and used by us for any or all of the following purposes:-

 

  • to perform obligations in the course of or in connection with our provision of the services and/or goods requested by you;

  • to respond, handle and process any enquiries, requests, applications, complaints and feedback from you;

  • to identify and verify your identity;

  • to manage your relationship with us;

  • to process billing and settlement;

  • to contact and communicate to you with general or personalized service-related notices and promotional/marketing messages;

  • to perform research and statistical analysis, including for client satisfaction and goods and services improvement purposes;

  • to comply with any applicable laws, regulations, rules, guidelines and codes of practice;

  • to contact you to enforce any terms and conditions as stated in our engagement letter, our Company Formation and Management Agreement and/or any agreement we may have with you;

  • to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

  • any other purposes for which you have provided the information;

  • general planning and administration purposes including accounting, auditing, credit management and credit checks, debts recovery and litigations;

  • disclose your information to our agents and third party service providers, and any governmental and/or regulatory authority for the purposes set out above; and

  • any other incidental business purposes related to or in connection with the above. 

 

For the purposes as stated above, we may contact you via email, telephone, text messages, mail and courier. 

 

We may also collect, hold, maintain, use and disclose personal data for other purposes explained at the time of collection or which are required or authorized by or under laws, and for which you have provided consent (except where permitted or required by law).

Disclosure and Sharing of Personal Data

 

We respect your privacy and the confidentiality of the personal data that you provide to us.  We do not sell personal data to any third party. 

 

We may disclose or share your personal data:-

 

  • where such disclosure is required for performing obligations in the course of or in connection with our provision of the services or goods requested by you;

  • to third party service providers, agents and other firms and organizations we have engaged or conducted business to perform any of the purposes set out above;

  • to any governmental or regulatory authority if we are required to do this by law; or

  • to relevant third parties in the event of a sale, buyout or merger.

 

Only the necessary personal data will be provided to third parties whom we engage or conduct business.  They are only authorized to use your personal information to perform the services for which they were engaged or instructed.  The third parties are under the confidentiality principles and their own privacy and security policies to keep your personal data confidential, and to take reasonable measures to ensure your personal data is secure.

 

Data Security

 

Once we have received your personal data, they will be stored and maintained securely in our system.  We also hold and maintain your personal data in other ways, including hardcopies and email contact lists.  Hardcopies are primarily stored at our registered office in Hong Kong, and may be archived in boxes and stored in secure offsite facilities. 

 

To safeguard your personal data from unauthorized access, modification or disclosure and from misuse, interference and loss, we have introduced appropriate administrative, physical and technical measures such as security restrictions on the use of our computer and the access of our external hard disk drives (dedicated for backup purposes), up-to-date antivirus protection, use of encryption, policies on document storage and security, personnel training and workplace policies.

 

Although we will do our best to protect your personal data, we cannot guarantee the security of information you send over the internet is completely secure: anything you send to us is at your own risk.  In addition, we cannot assume responsibility or liability for any unauthorized use of personal data by third parties which are attributable to factors beyond our control. 

 

Links on this Website

 

This website contains links to third party websites.  If you follows a link to any of these websites, please note that these websites have their own privacy and security policies and that we do not accept any responsibility or liability for these policies.  Please check these policies prior to submit any personal data to these websites.

Accuracy of Personal Data

 

Generally, we rely on personal data provided by you and/or your duly authorized third party. In order to ensure that your personal data is complete, accurate and current, please update us if there are any changes to your personal data by contacting our Compliance Officer by email at info@iprohk.com or by post (see heading ‘Contact’ below).


Retention of Personal Data

 

We will retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected and to satisfy any contractual requirements, or as long as the law requires or permits.

 

Changes to our Privacy Policy

 

We may revise our Privacy Policy at any time without prior notice, and any revised version will be effective immediately that it is displayed on this website. Your continued use of this website or our services signifies your acknowledgment and acceptance of all changes made to this policy by us.  You are advised to check for and review the latest version on a regular basis. 

 

Accessing and Updating your Personal Data

 

You are entitled to request for access to a copy of the personal data that we hold about you or you may ask us to make any necessary changes to ensure that your personal data is accurate and kept up-to-date.  If you wish to do this, please contact our Compliance Officer by email at info@iprohk.com or by post (see heading ‘Contact’ below).

 

Please note that a reasonable fee may be charged to meet our costs in providing you with the details of the information we hold about you.  We will inform you of the fee prior to processing your request. 

 

Contact

 

If you have any enquiries on our Privacy Policy, or if you wish to make any request concerning the personal data we have about you, please contact our Compliance Officer by email at info@iprohk.com or by post to 16th Floor, Rich Building, 28 Ormsby Street, Causeway Bay, Hong Kong.

 

 

Last updated:   26 April 2019